DPD Deutschland Reviews

why do they still exist?

Its always a bummer when I see just dpd as an shipping option bc it means your package will not arrive, get lost or ends up on the other side of your city 2 weeks later. S#!+ company with zero trustful customer service.

Date of experience: May 21, 2024

Worst delivery company ever. Drivers lie about delivery. They say you're not a home/office so they can't deliver but they don't even try to be there. When they have too many deliveries, they skip your delivery that day and give incorrect information to the system, and it becomes your fault if the package is not delivered.

Date of experience: May 15, 2024

Absolutely ridiculous service and a very bad shipping company. Every time I buy something online that ships with DPD, there is a problem with delivery. They’re either not on time, are inaccurate with the tracking, or just lose the entire package.

The last order I bought has just not been delivered, and when I check the tracking page there is a date and time where I was 100% at home, but they say delivery was not possible. So I don’t know what their issue is, if they lie or just don’t try to ring doorbells like normal delivery workers.

I also had the experience of an unprofessional delivery, where they left a huge box outside of my door and the box was open on the side. No note, nothing.

Customer service over the phone is also not the friendliest. 0/10 if you have the option to use another delivery service, opt for that. DPD is totally unreliable.

Date of experience: May 16, 2024

Dpd the only delivery company that their post man are so unfriendly so moody and lazy ,always couldn't find my adresse or when they do ,they don't respond to hello,look angry then will threw my packet so harshly on the floor ,maybe just in Germany cos other countries they don't act that way, never using dpd again

Date of experience: May 22, 2024

They are not trustable...they don't accepts their faults or they don't pay for the damages and sometimes deducted double payment and don't return ....

Date of experience: February 10, 2024

1. There is always somebody at my appartment to receive packages !
2. There is a working (!) doorbell for my appartment.
3. There is a working (!) elevator in the house ! =Nobody needs to climb the staircase up to the 4th floor if they don't want to.
Clever postmen even use doorbell & elevator to direct packages up to my appartment on their own, from where I pick them up !

4. THEREFORE THERE IS ABSOLUTELY
NO REASON WHATSOEVER FOR DPD POSTMEN TO HEAVE HEAVY PACKAGES ONTO THE DOWNSTAIRS BLOCK OF LETTERBOXES (which is as high as 2 meters) AND TO LEAVE THE HOUSE IN SILENCE WITHOUT NOTIFYING ME !
THIS BEHAVIOUR DOESN'T SAVE ANY "TIME" AND MUST NOT BE TOLERATED.
IT IS NOT ONLY R U D E , BUT ALSO U N P R O F E S S I O N A L !!!

Date of experience: May 06, 2024

If I could, I would give 0 starts. Delivery guy just decides not to come, sends my package to a shop, 30 minutes away from where I live (30 mins with public transport!!!!)
You are the WORST
I don't remember a time you actually attempted to deliver my package. 91% 1 star review says it all, good you are cheap so that someone decides to use your service

Date of experience: May 03, 2024

The "Abstell-Okay" option doesn't seem to work with DPD despite their confirmation that they received the request and... already delivered the package to the specific place. It already happened twice. The delivery guy/s was/were too lazy to bring the package/s (with the elevator) up to the 4th floor, leaving my package/s at the main entrance of the building and risking it/them to be stolen.

Date of experience: April 12, 2024

Both my spouse and I work from home, and thus are present all day. No knocks. No rings. Just a singular "delivery attempt" with a note left on our door, and the package (a wardrobe!!!) taken to a packet shop several kilometres away that we are unable to get to. Called support and tried to get them to redeliver. After going in a circle for several minutes with one of the rudest support people imaginable, they simply said "Sorry, it's quite literally impossible to get them to redeliver once it's at a packet shop." and hung up. Horrible, horrible delivery service and I'll steer clear of buying anything from anybody who ships with them in the future!

Date of experience: April 19, 2024

Tracking said that the package was delivered half an hour ago, my son and I both were at home, no one came, no package delivered!
Update: it seems that the driver delivered to our next door neighbour. House number 30 and 30a were in his opinion the same....

Date of experience: April 11, 2024

Katrastophaler Service!
Zunächst wurde das Paket trotz abgestimmtem Wunschdatum nicht zugestellt, es wurde gemeldet, dass niemand angetroffen wurde. Nachweislich waren alle zu Hause. Dann beim 2. Wunschtermin kam niemand von DPD. Schließlich wurde es kurzfristig für heute angekündigt, wir also: großen Zettel an die Tür: Bitte unbedingt klingeln. Fehlanzeige: Paket wurde einfach in unbeaufsichtigtem Bereich abgeworfen und im Netz als 'zugestellt' gemeldet. Unverschämt.
Catastrophic service!
First, the parcel was not delivered despite the agreed requested date, it was reported that no one had been found. Demonstrably everyone was at home. Then on the 2nd requested date, no one from DPD showed up. Finally, it was announced for today at short notice, so we put a big note on the door: Please ring the bell. No answer: the parcel was simply dropped in an unattended area and reported as 'delivered' on the Internet. Outrageous.

Date of experience: April 15, 2024

package not delivered after "two" fake attemps, was ready to receive the package the whole time.

Date of experience: May 07, 2024

Second time this happened. They did not deliver at all. According to their records, they tried to deliver twice. Total lie. My husband and I were at home both days they claimed they tried to deliver. They just did not deliver at all and left it at a pickup place which I couldn't get to anymore because it was too late. Same thing happened to our neighbors. Sellers, don't use this courier at all.

Date of experience: April 17, 2024

I was at home whole day no one came to deliver my parcel and suddenly I got message that we couldn't meet and my parcel is at pickup point where I should only go and collect. I am paying delivery fees for something and still I need to go and collect my items. Unfortunately rating starts from 1 otherwise it doesn't deserve 1 also

Date of experience: March 28, 2024

I placed my first order with Lidl - 4 bottles of alcohol on the 10th April. I waited at home all day (Lechausen) on the 15th for the delivery. The DPD driver claims he came and I refused delivery - I never saw or spoke to the driver, why would I refuse delivery?!?! Lidl puts it down as a return from me!! The package finally gets returned to the Lidl warehouse minus 1 bottle. I get a refund of €20 less as I am penalized for the delivery of €6 and the bottle that was stolen by either the driver or warehouse. Tons of emails sent by me go unanswered. People say it’s only €20 but it’s pure theft!!! DPD or Lidl?!?!
Parcel #09447192835213

Date of experience: April 15, 2024

Absolutely the worst delivery courier service! The site should have the option of giving no star at all. DPD lost two of my parcels. The status showed parcel delivered when it wasn’t. For one of them, I even changed the date of delivery which they accepted by confirming over email. Yet they delivered it the same day when no one was home. Both the parcels were not found. It is almost like they’re keeping the parcels with them and just saying that they are delivered. The customer service executives are of no help at all, and on top of that they are rude and disrespectful. Horrible service!!!

Date of experience: March 01, 2024

The worst delivery company ever. I'm sorry to even leave one star.
It's the 4th day i recevie a message that the parcel is out for delivery and the 4th day i'm waiting at home like an idiot because no delivery van with my parcel shows up. I have managed to get a contact number for their Italian subsidiary. When i contacted them, despite receving a message early today that the parcel is out for delivery today, i get told that on their system they see the parcel out for delivery tomorrow and that was just an automated message and that the delivery person couldn't deliver the parcel for some technical issues. This at 9:00 am in the morning?
When challenged i get told that if i want to collect the parcel today i can go to their depot (50km away from me) and collect it myself.
The company should NOT be used by any serious reseller because it ruins their reputation.

Stay away from this delivery service.

Date of experience: April 18, 2024

Absolutely not safe to have them as delivery service. If you have any other options go for it. I believe it is even better to give up from a purchase than to have DPD delivering something.

Date of experience: April 05, 2024

DPD tracking said that my package was delivered but nothing arrived that day.
I was worried that my package got lost or stolen, but thankfully it arrived after 2 more days.

Date of experience: January 26, 2024

The worst delivery company by far. First time they deliver my parcel to wrong address without seeing the name of the person living there, which is right there on the name plate. There is no contact them and if by luck you get a hold of them they, please contact your company from which you ordered your item.
Second time i did not take the risk and selected the option to deliver to the DPD packet shop and guess what they were unable to find their own DPD paket shop. I dont know how they are delivering the other orders because i did not get my any order from them.

Date of experience: March 06, 2024