Booking.com Reviews

Terrible, exhausting experience of getting my property on their system for almost 2 months. Ridiculusly useles support team, everytime new person, cant do anything, only say how sorry they are. I feel sorry for people who work there...

I can hardly believe that such a giant can be so inefficient, unprofessional which results in house owners loosing time and money while dealing with the platform. Zillion miles away from AIRBNB on the level of support and efficiency.

Date of experience: May 10, 2024

The hotel we booked had no mention of construction on booking.com website. When we arrived the lobby was torn apart. We had a jackhammer ( literally) running at 9am both Saturday and Sunday morning 6 feet from our door. We had a two night stay and would have been charged for late cancellation, not to mention no other rooms were available.

Date of experience: April 06, 2024

On Monday 29 April 2024, on arrival at the Dana Hotel in San Diego Marina, I canceled the 2nd and 3rd night of this reservation after learning that they charged an extra $35 daily parking fee that neither Booking.com nor the hotel disclosed on their websites. On my request the hotel (the person who helped me is named Ulysses) canceled the last two days of my stay and said the refund would come from Booking.com and that I would receive an email confirming the refund. I received neither an email or a refund.

Booking.com Confirmation number 17878 17203 94853 35289, PIN 457247
Booking.com Check-in number: 24042 70412 54436 0110
Dana Hotel Confirmation # LL15T9F24E, 18952760

Date of experience: April 29, 2024

What can I say my experience is terrible I booked non refundable hotel cancelled by mistake and straight away rebooked the hotel then I contacted the hotel and booking.com and they will not refund any of it even that I got 2 hotel bookings same date and times an hotel they still took all my money.
All I want is to cancel the other hotel fee cause it's been purchased twice
4183488552

Date of experience: February 11, 2024

I was a loyal customer to them more than 10 years and never compared prices until I was checkin-in with a friend and saw that I paid 33% more than them with the same cancelation conditions and without breakfast. When I contacted them to activate their price match claim, they said it is only valid prior to the stay which makes it a false advertising as the intent of price match is to give you peace of mind. I will never use them again

Date of experience: May 03, 2024

Amazing. This company must have the worst Customer (we don't)Care in the world. We rent vi Booking. They just take listings off line without warning and to get them back on-line is virtually impossible. From department to department and nobody wants or can help you.... Airbnb is A LOT better

Date of experience: May 08, 2024

Would leave no stars if I could!
They cannot reply to a simple email properly & I have received countless emails with 'verification links' that I have not requested which made me think my account is being attacked.
I have now asked for my account to be deleted and if they do not action this I will be raising the issue with the international GDPR compliance team & hope you receive a hefty fine, or at least learn how to conduct your business properly.
Calling me 'dear' in one email too isn't very professional either.

Date of experience: May 10, 2024

Booked a stay which seemed like a good deal at the Silver Legacy in Reno. Booking charged me a resort fee in addition to the advertised rate. Silver Legacy charged me an additional resort fee. I was double-charged the resort fee. Neither company would refund me the extra resort fee even after showing the proof that I was double-charged. Neither company would take responsibility for the double charging. I am sure they have done this to thousands. Deceptive and shady business practices. Booking has lost a Genius Level 3 customer and I will never stay at a Ceasars brand hotel again.

Date of experience: April 16, 2024

Horrendous! Been with them for years and they were great.. but in the past few months I’ve had scams, cancellations hours before, booking complications and zero help with ANY issues from customer services. The English is poor making it almost impossible to actually communicate what the issue might be. Waiting times to actually speak to someone are lengthy and if you can survive long enough to get through you’ll be cut off. After numerous emails and two hrs on hold and getting cut of three times.. I’m done!!
This will be my last trip using booking.com.
Untrustworthy, unhelpful and utterly useless.
Don’t waste your money or time.

Date of experience: May 09, 2024

If we could give nil, we would. Over three months ago we booked a flat in Florence for a business trip/holiday in mid-June. We received this morning an email saying they couldn't pre-authorise our debit card. (Payment not due for two weeks anyway.) Bank said they have had no request for authorisation, and that there is nothing wrong with the card. Telephone calls to flat always "busy". Flat owners just say card does not work. Then after our last email asking them to try again, Booking. com just cancelled us. Never, never using booking.com again.

Update: We asked that our booking be reinstated and that they should check their details. Received an incredibly rude reply from the owner, who said she was asking booking.com to block us. So we booked elsewhere. Customer service? courteous? Afraid not.

Date of experience: May 11, 2024

Booking.com made an error and charged me twice for the one booking. Their system said there was a payment error on the first transaction so I booked again using a different card. Only to then notice the first payment was still taken. I had to make numerous calls and eventually managed to get the hotel to cancel without charge. Even though it was booming.coms glitch they kept blaming the hotel. Lots of wasted time getting this resolved. I will not be using booking.com again. Please stop using them, this is the only way they will learn and stop ripping customers off.

Date of experience: May 07, 2024

Absolutely rubbish avoid so I was gonna stay at a b&b the lovely guesthouse in ramsgate kent for the night got there the place was absolutely disgusting dirty everywhere rubbish and the pictures advertised look nothing like on the site so I refused to stay and demanded a full refund. I don't feel that this company has the customers heart at the full front. I feel there not working for the customer only themselves avoid with caution if I wad you

Date of experience: May 08, 2024

I wish if there is ZERO-STAR icon to give it to this company. Customer service is absolutely nightmare your issues will never get resolved. You will be transferred between departments and supervisors and waste your time and extra money and nothing will be solved. Agoda and others are way better than booking.com, now I use the app to check the best routes and hotels of my choice then I buy directly from them. Issues solve swiftly and straight forward policies.

Date of experience: April 10, 2024

Avoid using booking.com if possible. So difficult to contact them and ask questions or make any changes. They also aren’t transparent about exchange rates.

Date of experience: April 25, 2024

We've used Booking.com twice, once for a trip in March which was OK, and one in Glendale, AZ 2 days ago which was almost a disaster. Made a reservation for a one night stay 3+ weeks before our arrival and the confirmation came thru fine via email. When we arrived, the property manger was never informed by Booking.com of the reservation, and 2 others who arrived at the same time had the same issue. The manager said she had canceled her Booking.com account over a month ago but it was still showing up as "available" thru Booking.com and they sent us notices of our reservation up to the day we arrived.. Fortunately the manager was able to get all of us rooms at a rate much lower than Booking.com. Strongly suggest you contact the property prior to arriving; we will not be using Booking.com again.

Date of experience: May 07, 2024

customer support incredibly hard to contact, and contacting the support would not be necessary if booking did not allowed for hosts to post fake, old or irrelevant pictures. Hosts are allowed to post pictures of the city, decorations souvenirs instead of pictures of the rooms. One listing litterally had one badly taken picture of the room and 10+ pictures of the garden of the house. this was the listing for a 3 bedroom home. how is this allowed. Filters are good but could be better. I don't want to look for twin beds. I want 2 rooms with 2 full beds for 4 people.

Date of experience: May 06, 2024

I wish I had read some reviews here about booking.com before I booked my hotel. I don't think they have a customer service. I emailed them 2 days ago, never had a response about a cancellation that was wrongly processed. I can't find a number to call, the online chat is only for the hosts. Horrible service. I don't recommend it!

Date of experience: May 08, 2024

Absolutely abysmal company. Customer service is friendly but any hope of getting something resolved is nonexistent. They act as though there is nothing they can do to assist, and any issues with rogue property owners is out of their hands. Been bitten too many times booking with them. Will never use again. There are properties with long lists of awful reviews and stories and yet the properties are still on there, and they're happy to take people's money regardless.

Avoid like the plague, people!!!!

Date of experience: May 02, 2024

I believe that you should have a Brazilian support team. Portuguese is another nationality, culture and the language is very difficult to understand when they speak fast.
I had a bad experience trying to solve a problem caused for lack of professionalism from booking.com and the support was made by a Portuguese man who didn’t allow me to speak, when I tried to explain I couldn’t understand Portuguese from Portugal he angry said he was being victim of xenophobia and ended de call while I was trying to speak.

Date of experience: May 06, 2024

Excellent! Reputable company. Changed date of my booking today, they immediately contacted my hotel and within the hour all done! A minimal charge of £4! Even though the price has gone up..I expected to pay the difference. Their prices are also very good. Brilliant customer service! The only company I will book with!

Date of experience: May 04, 2024